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Thank you for visiting Magnus! 

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Customer Service Inquiries:
Email: orders@magnusnow.com

or
Send a Message to Contact Us

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​Why Magnus?

• Direct to You - One Price

• Great Warranty

• Guarantees

 

Frequently Asked Questions

Ordering, Shipping & Delivery Information

• What areas do you service?

  • We currently are able to service a 100 mile radius of San Francisco​.

• What are your standard shipping rates?

  • Standard shipping, delivery and assembly at your site are included.​

• How will I know when my order actually ships and when it will arrive?

  • Your Care Rep will hold your hand from point of order to delivery and final assembly.

• Are there any other extra fees with delivery and/or assembly of my order?

  • Not for Standard services during business hours.​

• Can you ship an order to multiple addresses?

  • Your Care Rep can help you get your order sorted.

• Can you ship internationally?

  • Not right now - we only service the San Francisco Bay Area​.

• What are your Terms of Use and Sales?

  • Terms​

Warranty & Returns

• What do I do if part of my order is missing or was damaged during transit?

  • Since​ we handle everything from order placement to deployment at your site, your Care Rep will assist in getting any issues sorted out properly.

• Do your products carry a warranty?

  • One of the best!  Warranty​

• What is your return policy for business orders?
  • ​We offer everyone a free, no hassle test drive.  We want you to love your Magnus experience.​  If there is a problem with an order, we will make it right.  True product "Returns", like I changed my mind and don't want what I ordered any more, are typically not accepted, but we evaluate every instance based on the situation.

Privacy & Other Website Policies

• How do you protect my privacy?

  • Privacy Policy​

• What else should I know about doing business with you?

  • We ask that you read out Terms to understand our agreement with you​.